Privacy Policy — How wj2com Collects, Uses, and Protects Your Personal Data

1 Information We Collect

wj2com collects personal data through several channels: directly from you when you register an account or contact support, automatically as you interact with the platform, and from third-party identity verification and payment processing partners where necessary to deliver our services. The categories of personal data we process are described below.

Account Registration Data

When you create a wj2com account, we collect the following information:

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• Email address — used for account communications, transaction notifications, and promotional messages where you have opted in.
• Bangladesh mobile number — used for OTP-based login verification and account security alerts.
• Username and password — your chosen account credentials, with passwords stored as irreversible cryptographic hashes.
• Preferred currency — Bangladeshi Taka (BDT) by default on the wj2com platform.

Know Your Customer (KYC) Verification Data

As part of our identity verification process, wj2com may collect and process the following documentation:

• A copy of a government-issued photo ID (National Identity Card, passport, or driving licence).
• Proof of address documentation dated within the last three months.
• Proof of payment method ownership — for example, a screenshot of your bKash or Nagad registered mobile number matching the account number used for deposits.
• A selfie photograph or video for live facial verification, where required by our KYC provider.

Transaction and Financial Data

wj2com records details of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad wallet number, last four digits of a Visa or Mastercard), transaction timestamps, and transaction status. Full payment card numbers and full mobile banking PINs are never stored by wj2com — these are processed exclusively by the relevant payment gateway under their own data security standards.

Platform Usage and Technical Data

When you access and use the wj2com platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation paths within the platform.
• Game session data, including games played, bet amounts, game outcomes, and session duration.
• Referral source — how you arrived at wj2com (e.g., direct URL, search engine, referral link).

2 How We Use Your Data

wj2com processes personal data only for specific, documented purposes. The table below summarises the primary purposes for which your data is used and the legal basis under which that processing takes place.

Marketing Communications

Where you have opted in to receive promotional communications from wj2com, we may send you emails or SMS messages regarding new game releases, deposit bonus offers, cricket betting markets, seasonal promotions (such as Eid specials or BPL tournament offers), and platform updates. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

3 Data Sharing & Third Parties

wj2com does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with external parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

Service Providers and Operational Partners

To deliver the wj2com platform and its associated services, we engage third-party service providers who process personal data on our behalf under written data processing agreements. These include:

• Payment processing partners — bKash, Nagad, Rocket, Upay, and card payment processors (Visa, Mastercard acquiring banks) process transaction data necessary to execute deposits and withdrawals.
• Identity verification providers — Our KYC partner processes identity documents and facial verification data to confirm your identity and age in accordance with our verification requirements.
• Game software providers — Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive pseudonymised session data (player ID, bet values, game outcomes) to operate their games and maintain game integrity. These providers do not receive your name, email, or full payment details.
• Cloud infrastructure and hosting providers — wj2com's platform is hosted on secure cloud infrastructure. Our hosting provider has access to server-level data as part of their service but is contractually prohibited from processing that data for their own purposes.
• Customer support software — Our support ticketing system stores correspondence between you and wj2com's support team. This data is used solely for the purpose of resolving your enquiry.

Legal Disclosures

wj2com may disclose personal data to competent authorities, law enforcement agencies, courts, or other public bodies where we are required to do so by applicable law, regulation, court order, or legal process. In all such cases, wj2com will disclose only the data specifically requested and will, where legally permissible, notify the affected account holder of the disclosure request.

4 Cookies & Tracking

wj2com uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the platform, personalise your experience, maintain session security, and analyse aggregate usage patterns. This section explains the categories of cookies we use and how you can manage them.

Categories of Cookies Used by wj2com

Managing Your Cookie Preferences

You can control and delete cookies through your web browser's settings at any time. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please be aware that disabling strictly necessary or fraud prevention cookies will affect your ability to use the wj2com platform. Browser-specific guidance on cookie management is available through your browser's built-in help documentation.

5 Data Security

wj2com implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include but are not limited to the following:

• 256-bit SSL/TLS encryption on all data transmitted between your device and wj2com's servers.
• Encrypted password storage — passwords are hashed using industry-standard one-way cryptographic algorithms. wj2com staff cannot retrieve your plain-text password.
• Two-factor authentication (2FA) via OTP sent to your registered Bangladesh mobile number, available for account login and withdrawal authorisation.
• Access controls — access to personal data within wj2com is restricted on a need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Intrusion detection and monitoring — wj2com's infrastructure is monitored continuously for unusual access patterns, with automated alerts for potential security incidents.
• Regular security assessments — wj2com conducts periodic reviews of its security controls and infrastructure to identify and address potential vulnerabilities.

While wj2com takes all reasonable precautions to protect personal data, no system connected to the internet can be guaranteed to be entirely secure. You are encouraged to use a strong, unique password for your wj2com account and to keep your registered mobile number up to date to ensure OTP verification messages are received promptly.

6 Data Retention

wj2com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The general retention periods applicable to the main categories of personal data we hold are as follows:

Where personal data is no longer required for the purposes listed above and no legal obligation requires its continued retention, wj2com will securely delete or permanently anonymise that data. Anonymised, aggregated data — from which individual users cannot be identified — may be retained indefinitely for statistical and business intelligence purposes.

7 Your Privacy Rights

As a user of the wj2com platform, you hold meaningful rights over the personal data we process about you. wj2com is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please submit a written request to [email protected] from the email address registered to your wj2com account. We will respond within 30 days of receipt of your request.

Right of Access

You have the right to request a copy of all personal data wj2com currently holds about you. Upon a valid access request, we will provide a structured summary of the data categories we hold, the purposes for which they are processed, the retention periods applicable, and any third parties with whom your data has been shared.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your email address or mobile number, you may update these directly through your account settings. For KYC data or other information that cannot be self-corrected, please contact [email protected].

Right to Erasure

Subject to applicable legal retention obligations (particularly those relating to anti-money laundering compliance and financial record-keeping), you have the right to request the deletion of your personal data. We will action erasure requests within 30 days where no legal obligation prevents deletion. Where data must be retained by law, we will inform you of the specific obligation and the earliest date on which deletion can be completed.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and a determination is pending — you have the right to request that wj2com restrict processing of your personal data. During a restriction period, wj2com will continue to store your data but will not actively process it beyond what is strictly necessary.

Right to Data Portability

Where processing is based on your consent or on contract performance, and where the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). You may request a portable data export by contacting [email protected].

Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of an objection to marketing, wj2com will cease all marketing communications to you immediately. This right is unconditional and does not require justification.

8 Policy Updates & Contact

wj2com reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or changes in the services we offer. The effective date displayed at the top of this document indicates when the current version of the policy entered into force.

Where we make material changes to this Privacy Policy — that is, changes that significantly affect how we collect, use, or share personal data — we will notify registered account holders by email to their registered address at least 14 days before the updated policy takes effect. Continued use of the wj2com platform following notification of a material change constitutes acceptance of the revised Privacy Policy.

Contacting wj2com About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which wj2com processes your personal data, please contact our support team using the details below. All privacy-related correspondence should be submitted in writing to ensure an accurate and traceable record of your request.

This Privacy Policy is published in English and governs the processing of personal data by wj2com in its English-language form. wj2com's platform is operated as a safe and reliable platform for adult entertainment. Players must be 18 years of age or older to register and use the wj2com platform. If you are under 18 years of age, you must not submit any personal data to wj2com and must not attempt to register an account.